This privacy policy outlines the types of information we collect, how we use it, and how we keep it safe.
Information Collection and Use
We collect personal information from our customers in order to process and fulfill orders, provide customer support, and improve our website and services. This information may include:
- Name and contact information (email, phone number, address)
- Payment and billing information (credit card details)
- Order history and preferences
- Demographic information (age, gender, location)
- User-generated content (reviews, feedback, comments)
Information Sharing
We do not sell, rent, or share your personal information with third-party marketers or other companies for their own marketing purposes. We may share your personal information with third-party service providers who help us process orders, fulfill shipments, provide customer support, and analyze website traffic and user behavior. These third-party providers are required to protect your information and only use it for the purposes we have authorized.
We may also share your information with law enforcement agencies or other third parties if required by law or in connection with a legal proceeding.
Marketing Communications
We may send marketing communications to our customers via email or other channels. We value our customers’ preferences, and they have the right to opt-out of these communications at any time by following the “unsubscribe” link provided in the message or by contacting our customer support team at hello@lunrex.com. We respect our customers’ choices and ensure that their requests to unsubscribe are promptly processed.
Cookies and Tracking Technologies
To enhance our website functionality and better understand how customers use our site, we utilize cookies and various tracking technologies, which may include:
- Cookies: These are small files that are stored on your device and help us remember your preferences and track your website usage.
- Web beacons: These are small images that are embedded in emails or web pages and track email opens and website traffic.
- Analytics tools: These are services that help us monitor website traffic and user behavior.
Data Security
Ensuring the protection of our customers’ personal information is of utmost importance to us at our organization. To guarantee their data remains safe from unauthorized access, use, or disclosure, we implement the following measures:
- Robust Payment Processing: We use SSL encryption and other advanced security measures to safeguard all payment and billing information.
- Website Fortification: We employ firewalls, intrusion detection, and other security protocols to secure our website against unauthorized access and cyber attacks.
- Employee Education: Our employees are trained regularly on data security and protection practices.
Despite our efforts, we cannot guarantee the complete security of any data transmission over the internet or other networks. As a result, we are not responsible for any unauthorized access to your information and cannot guarantee the security of any information transmitted to us.
Children’s Privacy
Protecting the privacy of children is of utmost importance to us. Our website is not designed or intended for use by children under the age of 13, and we do not knowingly collect or use personal information from them. In the event that we become aware of any personal information collected from a child under the age of 13, we will take immediate action to delete it. We encourage parents and guardians to supervise their children’s online activities and to contact us if they believe their child has provided us with personal information without their consent.
Changes to Privacy Policy
We reserve the right to update this privacy policy periodically. If we make any significant changes, we will inform our customers by email or by posting a notice on our website. It is the responsibility of our customers to review the policy periodically to stay informed of any updates.
Contact Us
If you have any questions or concerns about our privacy policy, or if you would like to update or delete your personal information, please contact us at hello@lunrex.com