Frequently Asked Questions
Ordering
1. How do I place an order with your company?
To place an order, simply browse our website, select the product you wish to purchase, and add it to your cart. Then proceed to checkout, where you will be prompted to enter your shipping and payment information. Once your order is confirmed, you will receive an email with your order details.
2. How can I check the status of my order?
You can check the status of your order by logging into your account on our website and navigating to your order history. Alternatively, you can contact our customer service team for assistance in tracking your order.
3. Can I cancel or modify my order after it has been placed?
If you need to cancel or modify your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that orders may not be eligible for cancellation or modification once they have been processed and shipped.
Shipping
1. How long will it take for my order to be shipped?
We typically process and ship orders within 3-4 business days. Shipping times may vary depending on your location and the shipping method selected at checkout.
2. How much will shipping cost?
Our standard shipping fee is $7.95 for all orders within the United States.
3. What should I do if my shipment is lost or damaged?
If your shipment is lost or damaged during transit, please contact our customer service team as soon as possible. We will work with you to resolve the issue and ensure that you receive your order in a timely manner.
Return & Refund
1. What is your return policy?
We offer a 14-day return policy for most products. If you are not satisfied with your purchase, please contact our customer service team to initiate the return process.
2. How do I return a product?
To initiate a return, please contact our customer service team to obtain a return authorization number and instructions for returning the product.
3. How long will it take to receive my refund?
Refunds are typically processed within 5-9 business days of receiving the returned item. Please note that it may take additional time for your bank or credit card company to process the refund.
4. What should I do if my product is damaged or defective?
If your product arrives damaged or defective, please contact our customer service team as soon as possible to arrange for a replacement or refund via email at hello@lunrex.com
Cancellation
1. Can I cancel my order after it has been placed?
Yes, you may be able to cancel your order if it has not yet been processed and shipped. Please contact our customer service team as soon as possible to request a cancellation.
2. Will I be charged a fee for canceling my order?
Cancellation fees may apply depending on the status of your order and the products being canceled. Please refer to our cancellation policy for more information.
3. Can I modify my order instead of canceling it?
If you need to modify your order, please contact our customer service team as soon as possible to request the changes. We will do our best to accommodate your request, but please note that orders may not be eligible for modification once they have been processed and shipped.
Payment
1. What forms of payment do you accept?
We accept Visa, MasterCard, American Express, JCB, Diner Club, Discover Card credit cards.
2. Is my payment information secure?
Yes, we take the security of your payment information seriously and use industry-standard encryption and security protocols to protect your data.
3. When will my payment be processed?
Your payment will typically be processed immediately after your order is placed. If there are any issues with processing your payment, our customer service team will contact you.
4. Can I change my payment method after my order has been placed?
Once your order has been placed, you may not be able to change the payment method. Please contact our customer service team if you need to update your payment information.
5. Do you offer discounts after the order is placed?
No, we do not offer discounts after the order is placed. Please ensure to enter any promo codes or gift cards during checkout.
If you have any further questions, please feel free to contact us at hello@lunrex.com.